We hope to provide answers to most questions our users ask, however if this is not enough, you can:
- 1. Send us an email that will be promptly responded to:
customercare@dtvpass.com - 2. Reach us on our social media handles
- 3. Fill the contact form:
Reach Us
FreeTv Self Services
Where can I get a FreeTV Decoder/ Where do you have your services?
-Please click on SALES POINT and select your state to find a dealer nearest to you.
No Signal/ Antenna related issues.
My decoder is showing reset to factory default.
How do I renew my Digital Access Fee?
My decoder is not coming up after Activation/ Recharged/ Decoder showing an error code/ insert smart card.
How many channels does FreeTv have?
I am unable to Activate my decoder.
I have missing channels?
My decoder has no video/audio.
My decoder keeps restarting on its own/ showing OTA upgrade screen.
My decoder refuses to power on/ I need accessories for my decoder.
How do I become a dealer?
Need a Decoder...
Get Your Decoder
- 1. Walk into any Free TV accredited outlet to purchase your box. (Click here to find your closest dealer from the sales point tab)
- 2. You will need to provide your name, address and phone number to your Free TV dealer in other to register your decoder.
- 3. Your dealer will register your information and unique ID on the Free TV System; your information allows us to provide you service in the future should you experience technical difficulties.
Get Activiated